Shipping & Returns
- Free shipping worldwide by air, typically via FedEx or UPS.
- Once your order is placed, please allow 2-5 weeks for assembly depending on the doll and an additional 3-7 days for shipping time. All our dolls are hand made and thoroughly tested for quality before shipping.
- Note: Shipping times will be delayed for the Chinese New Year holiday in February every year, as most sex doll manufacturers shut down for 2-3 weeks.
- When shipped, you will be provided with the Fedex or UPS tracking code. All packaging is discreet, there are no labels, markings, or logos.
- We offer package protection available at checkout through 3rd party company Route. Their services covers damage, loss, and theft.
- We accept payment by Credit Card (all major cards accepted).
- We also offer payment plans to reduce upfront costs for our customers.
- Major Cryptocurrencies are also accepted.
- We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our studio.
- Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us within 24 hours at email@example.com.
- We do not offer refunds for any other reason other than a product damaged on arrival.
- Customers may cancel their orders within 24 hours of placing the order. After the 24 hour window order cancellation is not possible.
- Note: Ready To Ship Dolls ship out immediately upon order placement and therefore cannot be cancelled after the order is place. The 24 hour policy does not apply to "Ready to Ship" Dolls listed here.
- Please email us at at firstname.lastname@example.org with your order # for any cancellations or order inquiries.
International Orders: Customs Taxes and Import Duties
Note: For orders outside the United States, we are not able to provide assistance on taxes and duties charged by your country's customs upon reception of the goods.