At Silicon Wives, we know how special your doll is to you and understand the significant investment you make when purchasing a sex doll. When you spend your hard-earned money on a premium product, you deserve exactly what’s promised on our website! Too often, we see companies misleading customers, selling subpar products, or providing poor service, which tarnishes the industry’s reputation. We’re here to change that. Our 100% Satisfaction Guarantee gives you peace of mind, ensuring you’re shopping with a trusted US supplier.
What is the Silicon Wives 100% Satisfaction Guarantee?
We stand behind every product we sell. Our guarantee is designed to protect you and provide confidence in your purchase. If there’s an issue with your order—whether it’s a defect, damage, or an incorrect item found during your initial inspection—we’ll fix the problem or replace the doll. It’s that simple.
Are You Automatically Covered?
Yes! The moment you purchase a product from us, you’re automatically covered by our 100% Satisfaction Guarantee. No need to opt in, meet a minimum purchase amount, or jump through hoops. As long as you’ve bought from Silicon Wives and we have your order on record, you’re protected.
How Do We Minimize Issues?
Unlike many vendors, we take quality seriously. Our dolls undergo a rigorous quality control process:
- Factory Inspection: We review images and videos of each doll at the factory to catch any initial issues.
- In-House Check: Once the doll arrives at our US facility, we physically inspect it to ensure it meets our high standards before shipping it to you.
This two-step process ensures your doll is in top condition before it reaches your doorstep.
Isn’t This Standard Across All US Vendors?
You’d think so, given the value of these products, but unfortunately, it’s not. Many vendors claiming to operate in the US are actually overseas, shipping dolls directly to customers without ever inspecting them. This means defects or issues often go unnoticed until the customer receives the product. At Silicon Wives, we’re proud to be a US-based company with hands-on quality control to ensure you get exactly what you paid for.
How Does the Guarantee Work?
When your doll arrives, inspect it thoroughly from head to toe before using it. This is critical due to hygiene concerns. If you notice any defects, damage, or an incorrect item during this initial inspection, follow these steps:
- Report the Issue: Contact us within 24 hours of delivery at info@siliconwives.com or through our website contact form.
- Provide Details: Include as much information as possible, such as photos or videos of the issue, along with your proof of purchase (e.g., order confirmation or receipt).
- Resolution: Once we verify the issue, we’ll work quickly to provide a refund, replacement, or store credit.
What If I’ve Used the Doll?
Due to strict hygiene regulations, our 100% Satisfaction Guarantee applies only to dolls that remain unused and in their original “new” condition upon delivery. Any use of the doll, including sexual contact, will void the guarantee for replacements or refunds, as we cannot accept returns for hygiene reasons. However, if you’ve used the doll and encounter an issue, contact us, and we’ll do our best to help resolve it, such as offering repair guidance.
What’s Not Covered Under the Guarantee?
The following are not covered under our 100% Satisfaction Guarantee:
- Minor Skin Imperfections: Small imperfections in the TPE material are normal due to the molding process and should be considered unique characteristics of your doll, not defects. Major defects are caught during our quality control checks.
- Finger & Toe Nails: Nails may loosen during shipping, as we use minimal glue to allow for easy removal, painting, or reattachment. If loose, simply reapply with nail glue (TPE-safe glue recommended).
- Eyelashes: Dolls come with a protective eye mask to safeguard the delicate eye area. If eyelashes loosen, reattach them with safe eyelash glue.
- Makeup Variations: Each doll is custom-crafted, and slight makeup differences are expected, making every doll unique. Significant discrepancies are caught during quality control.
- Used Dolls: As noted, any doll that has been used is not eligible for the guarantee due to hygiene concerns.
- Customer-Caused Damage: Damage from misuse, such as hyperextending limbs or other user-related issues, is not covered. We reserve the right to void the guarantee in cases of suspicious damage.
Price Matching
We take pride in offering competitive pricing paired with top-notch service—it’s what sets us apart! If you find the same doll elsewhere at a lower price, let us know, and we’ll do our best to match it where possible. Be cautious of deals that seem too good to be true—often, these are counterfeit dolls that won’t last. If we can’t match a price, we’ll explain why, helping you avoid low-quality fakes.
Our Commitment to You
Your satisfaction is our priority. If you have any questions about our 100% Satisfaction Guarantee or need help with your purchase, reach out via live chat, phone, or email.
Thank you for choosing Silicon Wives. We’re confident you’ll love your doll, and we’re here to ensure your experience is nothing short of exceptional!
