Shipping & Returns
- Free shipping worldwide by air, typically via FedEx or UPS.
- Once your order is placed, please allow 2-5 weeks for assembly depending on the doll and an additional 3-7 days for shipping time. All our dolls are hand made and thoroughly tested for quality before shipping.
- When shipped, you will be provided with the Fedex or UPS tracking code. All packaging is discreet, there are no labels, markings, or logos.
- We accept payment by Credit Card (all major cards accepted).
- We also offer payment plans to reduce upfront costs for our customers.
- Major Cryptocurrencies are also accepted.
- We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our studio.
- Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at firstname.lastname@example.org. If the dolls is unused, we will honor a full refund of the doll + shipping to return the doll.
- We do not offer refunds for any other reason other than a product damaged on arrival.
- Clearance items are not eligible for return or refund.
- We understand that in rare cases of buyers remorse you may wish to cancel your order after purchasing.
- We allow customers to cancel their orders within 24 hours of placing the order.
International Orders: Customs Taxes and Import Duties
Note: For orders outside the United States and Canada, we are not able to provide assistance on taxes and duties charged by your country's customs upon reception of the goods.